Rideshare Job Security Survey

We will ask you a series of questions related to your experience as a rideshare driver. As you fill out the survey, more questions may pop up based on your answers. The survey should take between 10 to 20 minutes to fill out. If you complete the survey, you are eligible to enter a sweepstakes to win one of five $100 Visa gift cards.

This survey is a joint project of the Asian Law Caucus (ALC) and Rideshare Drivers United (RDU). RDU is a grassroots, independent union of and for Uber/Lyft drivers. The survey results will be anonymized and published in a report.

Have you driven for any of the following companies in California in the last 4 years?

Uber only Lyft only Both Uber and Lyft None of the above

While driving for Uber and/or Lyft , for the majority of the time, has the work been

A primary source of income A secondary source of income

What is your racial background? Please mark all that apply: Arab/Middle Eastern South Asian Southeast Asian East Asian Black Hispanic/Latino-a Native American White Other Prefer not to answer

Were you born in the US?

Yes No

How would you describe your level of English proficiency?

Fluent Limited proficiency I do not speak English

What is your gender identity?

Male Female Transgender Male Transgender Female Non-Binary Other Prefer not to answer

This section is about all of your experience driving for Lyft and/or Uber.

Reflecting on your overall experience as a driver, have you ever had any of the following negative interactions with customers which you felt were because of customer bias or discrimination?

Have you faced customer bias or discrimination related to your race or national origin? Please mark all that apply: No, I have not experienced customer bias or discrimination related to my race or national origin Yes, customer made a negative comment about my (real or perceived) race or ethnicity Yes, customer made a negative comment about my accent or language proficiency Yes, customer refused my ride Yes, customer gave me a low rating Yes, customer filed a complaint against me Yes, customer refused payment Yes, customer paid no tip Yes, customer verbally threatened me Yes, customer physically harmed me Other

Have you faced behavior from customers that you felt was sexual harassment? Please mark all that apply: No, I have not experienced any sexual harassment from customers Yes, inappropriate comments, questions, or propositions Yes, inappropriate touching Yes, inappropriate sexual displays Yes, verbal threats Yes, sexual assault Other

Have you faced customer bias or discrimination related to your sexual orientation? Please mark all that apply: No, I have not experienced customer bias or discrimination related to my sexual orientation Yes, customer made a negative comment about my (real or perceived) sexual orientation Yes, customer refused my ride Yes, customer gave me a low rating Yes, customer filed a complaint against me Yes, customer refused payment Yes, customer paid no tip Yes, customer verbally threatened me Yes, customer physically harmed me Other

Have you faced customer bias or discrimination related to your gender? Please mark all that apply: No, I have not experienced customer bias or discrimination related to my gender Yes, customer made a negative comment about my (real or perceived) gender Yes, customer refused my ride Yes, customer gave me a low rating Yes, customer filed a complaint against me Yes, customer refused payment Yes, customer paid no tip Yes, customer verbally threatened me Yes, customer physically harmed me Yes, customer sexually harassed me Other

Have you faced customer bias or discrimination related to your religion? Please mark all that apply: No, I have not experienced customer bias or discrimination related to my religion Yes, customer made a negative comment about my (real or perceived) religion Yes, customer refused my ride Yes, customer gave me a low rating Yes, customer filed a complaint against me Yes, customer refused payment Yes, customer paid no tip Yes, customer verbally threatened me Yes, customer physically harmed me Other

If you marked above that you have ever experienced customer bias based on your race, national origin, gender, sexual orientation, or religion, it would be helpful to know specifics about the customer’s comments or actions - please leave any details you are willing to share in this comment section:

If you marked above that you have ever experienced customer bias or discrimination, how responsive has either Uber or Lyft been to driver complaints? Please mark the best option that applies. I have not experienced any customer bias or discrimination I did not make a complaint to the company because I was not provided adequate information on how to do so I knew how to make a complaint to the company but did not do so for other reasons I made a complaint without including any evidence, but did not get a response to my complaint I offered evidence with my complaint, but it was not reviewed and/or there was no investigation The company investigated my complaint, but did not adequately address the situation The company investigated my complaint and adequately addressed the situation Other

Have you ever been deactivated?

Yes, by Uber Yes, by Lyft Yes, by Uber and Lyft No - I’ve never been deactivated

What reason(s) were you given by Uber and/or Lyft for your deactivation(s)? Mark all that apply: I was not given any explanation or reason Collision or accident Customer complaint Customer rating Low acceptance rate Canceling rides Failed background check Failed DMV record Incomplete background check or DMV record License or registration expired No Social Security Number or no match with SSN/ITIN Fraudulent activity Other

Do you believe any of your deactivations were related to discrimination? Please mark all that apply: No, none were related to discrimination Yes, discrimination based on my race or ethnicity Yes, discrimination based on my accent or language proficiency Yes, discrimination based on my religion Yes, discrimination based on my gender Yes, discrimination based on my sexual orientation Yes, other discrimination

Why do you believe your deactivation was related to discrimination?

Approximately how much total income would you estimate you lost as a result of your deactivation(s)?

Apart from lost income, what if any other impact has deactivation had on your life? Please mark all that apply: None Difficulty paying medical insurance, medical bills and/or costs Difficulty Paying for schooling, childcare, or other child related expenses Difficulty Paying for caregiving for elderly or disabled family member Loss of car Loss of home Family stress or conflict Difficulty paying for food Difficulty paying rent or mortgage Feelings of depression Feelings of anxiety Substance abuse Other

UBER

Approximately how long have you driven for Uber (total)

years

months

Are you still actively driving for Uber?

Yes No

What was your last/most recent customer rating?

On average over the time you’ve worked for Uber, about how many hours (app on time) do/did you drive each week?

hours

While driving for Uber , how worried have you been about potential deactivation?

Very worried Somewhat worried Not worried at all

How many times have you been temporarily deactivated by Uber?

Have you ever been permanently deactivated by Uber?

Yes No

Were you given an opportunity to challenge the deactivation(s)? Please mark the best option that applies. I was not provided enough information to appeal my deactivation I was given information on how to appeal, but did not pursue it I appealed, but I did not get a response to my appeal I got a response to my appeal, but did not feel that my appeal was seriously considered I appealed my deactivation and was reactivated Other:

If you have other details you would like to share with us about specific deactivations from Uber, click yes, and we will ask additional questions.

Yes, I would like to add details to my deactivation experiences. No, I have nothing I would like to add.

For this section, we will ask you about a particular de-activation. You can detail up to three different de-activations. If you have experienced more than three de-activations, please choose the three most singificant to you.

Uber Deactivation #1

Approximate date of deactivation from Uber?

What reason(s) were you given for this particular deactivation? Mark all that apply: I was not given any explanation or reason Collision or accident Customer complaint Customer rating Low acceptance rate Canceling rides Failed background check Failed DMV record Incomplete background check or DMV record License or registration expired No Social Security Number or no match with SSN/ITIN Fraudulent activity Other

What kind of customer complaint?

Customer complained driver had been drinking or using drugs Customer complained about inappropriate behavior or contact by driver Customer complained about unsafe driving Customer complained because I enforced COVID safety Customer complained about not being able to communicate with me in English Other

What was your customer rating at the time of this deactivation?

Did you ask Uber to reactivate you?

Yes No

Were you reinstated?

Yes No

What was the reason you were reinstated?

I gave them information that led to being reinstated Required paperwork came through (e.g., DMV or background check) I threatened legal action Other I do not know why

Comments on this deactivation:

Are there any other deactivations with Uber that you wish to give more details about?

Yes No

Uber Deactivation #2

Approximate date of deactivation from Uber?

What kind of customer complaint?

What was your customer rating at the time of this deactivation?

Did you ask Uber to reactivate you?

Yes No

Were you reinstated?

Yes No

What was the reason you were reinstated?

I gave them information that led to being reinstated Required paperwork came through (e.g., DMV or background check) I threatened legal action Other I do not know why

Comments on this deactivation:

Are there any other deactivations with Uber that you wish to give more details about?

Yes No

Uber Deactivation #3

Approximate date of deactivation from Uber?

What kind of customer complaint?

What was your customer rating at the time of this deactivation?

Did you ask Uber to reactivate you?

Yes No

Were you reinstated?

Yes No

What was the reason you were reinstated?

I gave them information that led to being reinstated Required paperwork came through (e.g., DMV or background check) I threatened legal action Other I do not know why

Comments on this deactivation:

Lyft

Approximately how long have you driven for Lyft (total)

years

months

Are you still actively driving for Lyft?

Yes No

What was your last/most recent customer rating?

On average over the time you’ve worked for Lyft, about how many hours (app on time) do/did you drive each week?

hours

While driving for Lyft , how worried have you been about potential deactivation?

Very worried Somewhat worried Not worried at all

How many times have you been temporarily deactivated by Lyft?

Have you ever been permanently deactivated by Lyft?

Yes No

Were you given an opportunity to challenge the deactivation(s)? Please mark the best option that applies.

I was not provided enough information to appeal my deactivation I was given information on how to appeal, but did not pursue it I appealed, but I did not get a response to my appeal I got a response to my appeal, but did not feel that my appeal was seriously considered I appealed my deactivation and was reactivated Other:

If you have other details you would like to share with us about specific deactivations from Lyft, click yes, and we will ask additional questions.

Yes, I would like to add details to my deactivation experiences. No, I have nothing I would like to add.

Lyft Deactivation #1

Approximate date of deactivation from Lyft?

What kind of customer complaint?

What was your customer rating at the time of this deactivation?

Did you ask Lyft to reactivate you?

Yes No

Were you reinstated?

Yes No

What was the reason you were reinstated?

I gave them information that led to being reinstated Required paperwork came through (e.g., DMV or background check) I threatened legal action Other I do not know why

Comments on this deactivation:

Are there any other deactivations with Lyft that you wish to give more details about?

Yes No

Lyft Deactivation #2

Approximate date of deactivation from Lyft?

What kind of customer complaint?

What was your customer rating at the time of this deactivation?

Did you ask Lyft to reactivate you?

Yes No

Were you reinstated?

Yes No

What was the reason you were reinstated?

I gave them information that led to being reinstated Required paperwork came through (e.g., DMV or background check) I threatened legal action Other I do not know why

Comments on this deactivation:

Are there any other deactivations with Lyft that you wish to give more details about?

Yes No

Lyft Deactivation #3

Approximate date of deactivation from Lyft?

What kind of customer complaint?

What was your customer rating at the time of this deactivation?

Did you ask Lyft to reactivate you?

Yes No

Were you reinstated?

Yes No

What was the reason you were reinstated?

I gave them information that led to being reinstated Required paperwork came through (e.g., DMV or background check) I threatened legal action Other I do not know why

Comments on this deactivation:

Covid Safety

Have you ever had experiences with customers refusing to follow COVID safety protocols that have resulted in any of the following. Please mark all that apply I had to cancel the ride I got a low rating from the customer I received a customer complaint I took the ride, but was concerned for my safety I believe I contracted COVID from the customer I have not had any negative consequences I haven’t driven since covid protocols have been in place

Are you available for a phone interview about your deactivation experiences?

Yes No

Would you like to enter the sweepstakes for a chance to win a $100 Visa gift card? (Note you MUST provide your contact info below, otherwise the gift card cannot be awarded to you if you win.)

Yes No

Would you like to Join Rideshare Drivers United movement; to continue to receive news and join our fight for better working conditions?

Yes No I am already a RDU member

If you are interested in Participating in our raffle, phone interview, or joining RDU, please fill out your personal info below:

Full Name

Zip Code

Preferred Language

Phone Number